Response Time is Key!

7/22/2021 (Permalink)

Response time matter! We are always ready to help!

Rapid Response on EVERY call is what sets our SERVPRO franchises apart from our competitors.  While all SERVPRO franchises are independently owned and operated, we are all held to the same response time guidelines.  We are actually scored on our ability to maintain consistent response times with the 1-4-8 standard set by our corporate leadership. 

At SERVPRO of Greater Northern Charleston and Dorchester County, we take the 1-4-8 guideline as a challenge.  When we are notified of a loss by your insurance company, property manager, or a direct call from you, we IMMEDIATELY take steps to contact the appropriate person and make arrangements to be on site for emergency service in as little time as possible.  Highly trained and professional technicians are usually on site in less than 2 hours unless otherwise requested by the client.

We also make it a practice to contact your insurance adjuster, if possible, during the initial visit to your property in order to expedite necessary approvals for the work required to mitigate the fire or water damage and restore your home or business as quickly as possible.  We work diligently with your adjuster to be sure the scope of work falls within the parameters of your covereage with no surprises when it comes time for invoicing. 

SERVPRO of Greater Northern Charleston and SERVPRO of Dorchester County are proud to be part of a nationwide system that challenges us to provide expedient, quality service to our local home and business owners.

We are ready 24/7 to serve the North Charleston, Goose Creek, Moncks Corner, Summerville, Ladson, Hanahan... and all of Dorchester County.  Always just a phone call away.  843-552-1226