The Quality of Honesty

5/19/2022 (Permalink)

A customer speaks with a SERVPRO Crew Chief about service options.

We have customers call us from all over the Tri-County area, from North Charleston to Summerville and from Ladson to Moncks Corner, and we appreciate every call we get because we know our customers have options out there.   When you live in a disaster prone area that deals with hurricane season each year, you will find that there are a lot of restoration and disaster mitigation companies to choose from.  And I’m sure a lot of you out there are thinking, well how do you make the right choice? 

I could simply say, well choose us, because we are the best!  But you will still be asking why?  Well, one of the reasons we are an excellent choice to get you through any disaster is because we work to provide the highest quality workmanship through honesty.   Being up front about the fine details of a job, and the timelines required to complete them, is an important way unto which we work with our customers.  People who are dealing with disaster just want their lives back to normal, and they want that done as quickly as possible, and we absolutely understand that feeling, and need.

Here at SERVPRO of Greater Northern Charleston and Dorchester County we go well beyond touting the color of our vans as a reason to choose us over the competition, we choose to focus on excellent customer service that guides its customers through the reality and hardships that come with disaster restoration.  Being upfront about all the steps and time required to complete the job is very important for us to build trust with our customers. 

One of the ways we provide quality work through honesty is by doing thorough estimates that truly break down all of the steps, materials and time it will take to complete a job, and making sure all of their questions are answered about the cost and time needed to restore their home.  We also take great pride in working with insurance companies, providing support on claims to ease the burden for the customer, and then assuring the customer understands the process clearly.

It is critical to provide our customers with a clear path to restoring their property and belongings.  We want our customers to feel they are working with someone they can trust.  Honest communication provides that clear path to quality work that satisfies our standards and the customer’s expectations. 

We know that you have options out there, and we want to be the option that gives you the confidence you need to get through your disaster, one step at a time.   Call us today if you are dealing with water, fire or mold damage, we are happy to come meet you and discuss your options.