Customer Service Is Where Great Reviews Start

1/5/2023 (Permalink)

It's not easy dealing with disaster. Call the company that cares about your property, and you.

One of the things about SERVPRO of Greater Northern Charleston & Dorchester County that sets us apart from other restoration companies is our focus on customer service.  Our SERVPRO is independently owned and operated by local residents of our Charleston community Brandon and Liz Ferm.  When they opened the business they wanted to stand out, and provide a service that people would truly remember and refer to others, with Brandon’s previous experience in hospitality, the answer was high quality customer service.

In all service based industries customer service is what people will truly remember about your business.  People care about how they are treated, and we understand that it is as important as the hard work our production team does.  We emphasize with our team and staff to always be courteous and kind to the people we talk with.  Kindness can go a long way to make someone feel comfortable and trusting in the work you are about to do in their property.

Typically, our customers are under duress when they speak with us, they are dealing with a disaster that has impacted their lives and property, and that is a very stressful situation to be in.  We work to be empathetic and understanding to their concerns and the emotions that are surely running high.  We feel it is important to assure the customer by walking them through the process slowly and calmly.  Being gracious and kind in these scenarios truly help the customer feel comfortable.  Explaining what we will be doing to the customer’s property in detail really helps the customer feel more in control.

When disaster strikes the team at SERVPRO of Greater Northern Charleston & Dorchester County are not just great at taking care of your property, they are also great at taking care of you.  We pride ourselves on our hospitality background and our focus on customer service, we feel it defines our business in a way that separates us from the pack.  We want people to know we care about their property but we also care about their feelings. 

The best results are not just knowing that we fixed and cleaned a property but knowing that we left a customer truly satisfied.  If you have damage to your home or property and need a restoration company, call the one that cares – 843.552.1226