Critical Response - 24/7 Emergency Water Removal

8/15/2022 (Permalink)

When you are in an emergency we want you to speak to a valuable member of our team to start the critical response from the very first call.

When you are struggling with a disaster like a bad leak or a flood that has caused your property to experience standing water we understand what it means to be available to help.  Here at SERVPRO of Greater Northern Charleston and Dorchester County we provide a 24/7 Emergency Water Removal service and we want to make sure that you are speaking with one of our personnel every time you call. 

It's important to us to know that we are providing the best care possible when a customer is experiencing an emergency where your home or business is flooded and the race against time, and water damage, has begun.  Our care starts with making sure when you call our business that you are speaking with an actual member of our team.  Sometimes you may find that businesses provide a 24/7 service but when you call them you are speaking with an answering service and not an actual employee of the company.  We make sure that your experience with us is personable and thoughtful from the very beginning.

Our water removal is a critical service but here are a couple tips to be aware of before you make that call to have us come out to extract water:

Stop the Leak – Is the water still coming into your home, has the leak not been stopped?  You will want to make sure the source of the flood and standing water is stopped before having us come out to extract.  You will either need to have a plumber come out to fix the issue, or you will need to try to stop it yourself. 

Start a Claim – If you are experiencing a flood and have standing water, you will want to notify your homeowner’s insurance or property insurance company of the issue and start a claim.  They will provide you with a claim #.  You will want to have that insurance information handy when you call SERVPRO.  It makes your life easier.  We can work directly with your insurance company and you avoid being charged our emergency response fee. 

And for those times where you just aren’t sure what to do, call us.  That’s why we provide a live 24/7 phone service where one of our team members will help you through your emergency, providing you with the proper information and getting a team dispatched to your address. 

We truly believe in a critical response that starts as soon as you call us.  That’s why we don’t outsource our phone service and you can always speak with a SERVPRO team member who works here when you call.  Always keep our number handy, in times of emergency you will be glad you did, 843-552-1226.